Privacy Policy

Effective date: 01-05-2026.

Introduction

This Privacy Policy explains how BuilderBlack (“BuilderBlack”, “we”, “us”) collects, uses, and protects information when you use our hosted e-commerce platform and the merchant stores built on it. It covers both the people who run stores on BuilderBlack (merchants) and the shoppers who buy from those stores.

Information we collect

  • Account data  - your name, email address, and a securely hashed password when you register a merchant account.
  • Store and merchant data - the products, content, settings, and business information you add to your store.
  • Buyer and customer data - information we process on behalf of merchants, such as a shopper’s name, contact details, shipping address, and order history.
  • Payment data - handled by our payment processors. We do not store full card numbers on our servers.
  • Usage, log, and device data - IP address, browser type, pages viewed, and timestamps, collected automatically to keep the service secure and reliable.
  • Cookies - small files used to keep you signed in and to understand how the service is used.

How we use information

  • To provide, operate, and maintain the platform and merchant stores.
  • To process subscriptions, billing, and payouts.
  • To protect the service against fraud, abuse, and security threats.
  • To provide customer support and respond to your requests.
  • To improve and develop new features.
  • To comply with our legal obligations.

Cookies and tracking

We use essential cookies (required for the service to function), analytics cookies (to understand usage), and preference cookies (to remember your settings). You can manage non-essential cookies through your browser settings; disabling essential cookies may break parts of the service.

Payment processors and third parties

We rely on third-party payment processors such as Razorpay and Stripe to handle transactions, and on hosting, email, and analytics vendors to operate the service. We share data with these sub-processors only as needed to provide the service, and we require them to protect it.

Data sharing and our role

For shopper data processed on behalf of merchants, we act as a processor and the merchant is the controller. For your merchant account data, we act as the controller. We do not sell your personal information.

International transfers

Your information may be processed in countries other than your own. Where we transfer data internationally, we take steps to ensure it remains protected in line with applicable law.

Data retention

We retain account data for the life of your account plus any period required by law. We delete or anonymise personal data when it is no longer needed, on account closure, or on a valid request, subject to our legal retention obligations.

Security

We protect your data with encryption in transit and at rest, access controls, and ongoing monitoring. No method of transmission or storage is completely secure, but we work to safeguard your information.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or export your personal data, to object to certain processing, and to withdraw consent. To exercise these rights, contact us using the details below. Shoppers should contact the relevant merchant first, as the merchant controls their data.

Children

The service is not directed to children under 16, and we do not knowingly collect their personal information.

Changes to this policy

We may update this policy from time to time. We will post the updated version here and revise the effective date above.

Contact

If you have questions about this Privacy Policy, contact us at privacy@builderblack.com (or [SUPPORT EMAIL]), [COMPANY NAME], [COMPANY ADDRESS].